Restaurant consoleHow to manage billing and subscription

How to manage billing and subscription

How to manage billing, quotes, and subscription

Short description: Request a plan quote, accept pricing, and pay invoices in Console so Tokyo POS and devices stay active. Billing uses Razorpay; your sales team may send the quote from Radar.

Before you start

  • You are owner (or admin, if your plan allows) on the outlet or brand.
  • You know which outlet or brand needs billing (pick it in the location bar).
  • For online pay, keep a card or UPI-ready browser window available.

Step-by-step instructions

Request a quote

  1. Open Network → Billing (network-wide) or open an outlet → Setup → Billing.
  2. Find the quote or Request quote panel for your brand or outlet.
  3. Submit the request if the form is shown. Your Crispper contact prepares pricing in the back office.
  4. When the quote is ready, return to the same Billing screen. Review plan name, price, and device limits.

Accept quote and pay

  1. On the quote card, tap Accept (or follow the checkout steps shown).
  2. Complete payment on the Razorpay page (UPI, card, or netbanking as offered).
  3. After success, return to Console. Billing should show active subscription.
  4. If payment succeeded but status looks old, tap Sync payment status or Refresh invoices when available.

Pay an open invoice later

  1. On Billing, open the Invoices list for the outlet.
  2. Find an invoice marked unpaid or due.
  3. Tap Pay online (or Pay) to open the payment link.
  4. After paying, use Sync payment status if the invoice still shows unpaid.

Subscribe from the plan catalog (self-serve)

When your account has self-serve billing enabled:

  1. On Billing, scroll to Plans.
  2. Choose a plan and tap Subscribe (wording may vary).
  3. Complete Razorpay checkout if prompted.

Tokyo and billing

  • An active, paid subscription is required to add Tokyo devices and run POS on the floor.
  • If Tokyo says subscription inactive, finish billing here first, then retry on the device.

Screenshots

Network Billing — quote and invoices

Caption: Network → Billing or Setup → Billing for one outlet.

Optional video

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